plants4less guarantees to deliver to your doorstep plant stock that is viable and true to name. This means living. It is your responsibility to take it from there as we can not guarantee your growing conditions or your ability to grow the plants. We do not guarantee any plant grown outside of your zone. (Know your planting zone.) If you feel your plant stock is not viable at the time of delivery let us know right away. (Rarely happens) and we will come to a quick decision. We do not issue refunds on shipping. Any refunds are in the form of merchandise credit or replacement plants. Our liability to you is only for the amount purchased. Growing instructions may be provided with the shipment or with the online listing, however it is best you know your own environment conditions such as zone, full sun, shade, soil conditions etc. You should have some basic knowledge of how to grow plants either indoors or outdoors. Plant material is shipped to you when it is appropriate to plant in your zone. We do reserve to right to delay shipment if the quality of plant material is compromised or weather conditions are not favorable to the shipment (hot weather, cold weather, excessive rains, natural disasters, etc.) Remember we want you to be happy with our plants.